Hench West Watford Ltd

These Terms & Conditions govern purchases made through the Hench West Watford Ltd website and official Hench West Watford Ltd mobile applications.

Hench West Watford Ltd

Company Number: 17141298

Registered Office: C/O Digitus, 363a Dunstable Road, Luton, England, LU4 8BY

Customer Support: Email: [email protected] | Phone: 01923460143

App

Any official Hench West Watford Ltd mobile application.

Contract

The legally binding agreement formed when an Order is accepted.

Consumer

An individual acting outside their trade or profession.

Order

A request to purchase Products.

Order Confirmation

Our acceptance of your Order.

Products

Food, beverages and other items sold through the Site or App.

By placing an Order you confirm that you have read and accepted these Terms. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

Access is provided free of charge. We may modify, suspend or withdraw the Site or App for maintenance, updates or operational reasons.

You must have legal capacity to enter into a binding contract and provide accurate information when placing an Order.

Age-restricted Products may only be purchased by customers aged 18 or over. Valid photographic identification may be requested upon collection or delivery and supply may be refused if satisfactory identification is not produced.

Delivery and collection are available only within areas shown during checkout and may vary depending on operational capacity, courier availability and restaurant opening hours.

Product images are illustrative only. Ingredient and allergen information is provided where available; however, our kitchens handle multiple allergens and we cannot guarantee products are free from traces.

All Products are subject to availability. Prices include VAT where applicable and may change before an Order is accepted. Obvious pricing errors may result in cancellation before acceptance.

Submitting an Order constitutes an offer to purchase. A Contract is formed only when an Order Confirmation has been issued. We may refuse Orders for operational, technical, payment or fraud-related reasons.

Payment must be made in full before preparation begins. Payments are processed securely by authorised third-party providers.

Where card payments are processed using Stripe Connect, the payment is processed as a Direct Charge through Hench West Watford Ltd's connected Stripe account. Promotional offers may be withdrawn, amended or refused where misuse is identified.

Food hygiene rating information can be checked through the Food Standards Agency rating page. Where a hygiene certificate image is provided on this page, it is shown for customer reference and may be updated from time to time.

Delivery and collection times are estimates only. Delays may arise due to traffic, weather, courier availability or exceptional demand.

Customers must provide accurate delivery details. Collection Orders should be collected promptly and uncollected Orders may be disposed of for food safety reasons.

Risk passes when Products are delivered or collected. Ownership passes once payment has been received in full.

If Products are missing, incorrect or unsatisfactory, please contact [email protected] as soon as possible and, where practicable, within 24 hours. We may request photographs and Order details before assessing an appropriate remedy.

As Products are freshly prepared and perishable, the statutory 14-day cooling-off period does not apply once preparation has begun. Cancellation requests before preparation may be accepted at our discretion.

Where appropriate we may offer a replacement, partial refund, full refund, account credit or loyalty credit. Refunds are normally made to the original payment method.

We do not guarantee uninterrupted access to the Site or App and may suspend services for maintenance, updates or technical reasons.

All intellectual property rights in the Site, App, branding, logos, images and content belong to Hench West Watford Ltd or its licensors and may not be reproduced without our prior written permission.

Nothing excludes liability that cannot legally be excluded. Subject to applicable law, we are not liable for indirect or consequential losses or business losses.

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, industrial action, power failures, transport disruption or government restrictions.

Personal data is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

We may transfer our rights under these Terms. If any provision is unenforceable, the remaining provisions continue in effect. Delay in exercising rights does not waive them.

These Terms are governed by the laws of England and Wales. Consumers retain any mandatory rights applicable in their country of residence within the UK.

Document Title: Hench West Watford Ltd

Last Updated: 02 September 2026